Free returns within 14 days on new items. Sell your pre-loved sneakers today.
Menu

Seller recruitment is open. Browse the sample catalogue and apply to sell. Customer ordering will open after launch checks are complete.

ONEST

Returns and refunds

Draft placeholder. This text must be reviewed by a South African legal professional before the site is launched. It does not make the site legally compliant.

Planned policy (draft)

Customers may request a return of a delivered item within 14 days of delivery, subject to the seller's condition requirements. Pre-owned items are returned in the condition described in the listing.

Cancellations

You can cancel an order that is unpaid, or paid but not yet packed or dispatched. Cancelled paid orders are refunded in full once the refund is processed.

How this build behaves

Return and cancellation requests are recorded and reviewed by the marketplace team. Refunds are recorded in the admin ledger. No automatic bank refund is made in this demo build.

Consumer rights

Nothing in this policy limits your rights under the Consumer Protection Act. This draft must be reviewed for CPA compliance, including cooling-off and defective-goods rules, before launch.